When calling about water damage, it's helpful to have the following information ready: your exact address, the source of water damage (if known), when the damage occurred, the approximate size of the affected area, whether you've stopped the water source, and your insurance information. However, don't delay calling if you don't have all this information—our team can guide you through the process.

For water damage emergencies within our service areas, we guarantee a response time of 60 minutes or less. Our dispatcher will stay in contact with you while our team is en route to your location. We understand that rapid response is critical to minimizing water damage and preventing secondary issues like mold growth.

We recommend calling us first for immediate response to stop the damage, then contacting your insurance company. Water damage gets worse with every passing minute, so addressing the emergency should be your first priority. Our team can help document the damage for your insurance claim and can work directly with most insurance companies throughout the restoration process.

For emergency situations, we provide preliminary estimates during our initial response visit. For non-emergency situations, we typically provide detailed estimates within 24-48 hours after assessing the damage. Every water damage situation is unique, and our estimates are based on a thorough evaluation of the affected areas and required restoration work.